How To Add New Jira Tickets to VSTS

Building a new product or service is no easy task. From planning to execution and then testing, a lot can go wrong. And if it can, it usually does. One way to handle the influx of information can sometimes be overwhelming. To tackle this, many resort to ticketing apps.

Although ticketing tools are a great way to control and prioritize the stream of information, they're by no means perfect. One can easily get lost in the sea of tickets. That's why coming with a handy way of categorizing and tracking tickets can be what pushes a project forward, or brings it to a stalemate.

In today's post, we'll show you how seamlessly copy your Jira tickets to Visual Studio Team Services.

Assuming you already have an account, let's dive right into the heart of the matter by clicking on the Create a Pipeline button.

The pipeline we're going to build today will be a bit different. It won't be the usual trigger-based pipeline that you can see in most of our articles. Instead, it's going to be an action-driven pipeline, or in other words, it'll be manually triggered. (pipelines in Cloudpipes can be set on manual or automatically depending on your requirements).

Let's get to work. The pipe that will be our trigger in this scenario will be Search Issues in the Jira. What that does is to manually look for issues based on predefined conditions.


If any Jira issues are found based on the above criteria, Cloudpipes will then go on to check if those tickets are labeled as either story or bug.


If the issues are designated with one of the above labels, then Cloudpipes will create a new item in Visual Studio Team Services.


Here we tell Cloudpipes to copy the information we need from the Jira ticket to the newly created VSTS one.This is done by addressing the type of link we're creating (parent/child).


In case our Jira tickets have subtasks attached to them, our pipeline will do a search and update our VSTS tickets accordingly.


That was just one way of exporting data from Jira to Visual Studio Team Services, and updating ticket information in VSTS.

Digital transformation is not a buzzword. It's a reality. And it helps brands across the globe scale their profitability and meet their business requirements. You can do it too with our free tutorial, and give your company the boost it needs!

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